Refund and Cancellation Policy

Damaged or faulty items

If your order arrives damaged or faulty, contact us as soon as you notice and we'll replace the item for you at no extra cost. If we're unable to replace it — for example it's out of stock — we'll refund you instead. This is in addition to, and doesn't limit, any right you have under the Consumer Protection Act.

Your statutory cooling-off right

Because you buy from us online without being able to inspect the goods first, section 44 of the Electronic Communications and Transactions Act gives you the right to cancel your order, without penalty or reason, within 7 daysof receiving your goods. You'll be refunded in full, though you may be asked to cover the cost of returning the item and a fee may apply if it's been used beyond what's needed to check it over.

How to request a return

Email noranneblu@gmail.com or call 073 729 9903 with your order number and the reason for the return, and we'll confirm the next steps.

Refunds

Refunds are issued to the original payment method (or another method we agree with you), and typically take a few business days to reflect once processed.

Cancelling an order

Haven't paid yet? An unpaid order is simply never confirmed — no action needed, or contact us to cancel it outright. Already paid but not yet dispatched? Contact us as soon as possible and we'll cancel and refund it if it hasn't been packed yet. Once an order has shipped or is ready for collection, treat it as a return under this policy instead.

This policy is part of Noranne Hunter Collection's Terms and Conditionsand doesn't limit any right you have under South African consumer law.